Shipping & Returns


Shipping Information

Wynn Ruby ships all orders within 1-2 business days via USPS, UPS or FedEx, depending upon availability, delivery date and cost.  If you require expedited delivery, please contact us at shop@wynnruby.com for more information. 

Purchaser is responsible for the shipping costs associated with the delivery of items purchased through the Website as follows:

Total Purchase under $100 - $6

Total Purchase over $100 – Free Shipping
Use coupon code: Freeship100

International Shipping - $20

International shipping can take 1-3 weeks depending upon your country’s customs department.  You are responsible for any customs fees or other charges. You understand that Wynn Ruby cannot control the length of time of any delays that are caused by customs or any other governmental body, and you agree to hold Wynn Ruby harmless for any such delays.

Unless stated otherwise, all sales are made F.O.B. point of shipment, with the risk of loss or damage passing to Purchaser upon delivery to the common carrier at the point of shipment by Seller.

In no event shall Wynn Ruby be responsible for any loss or damage related to the purchase of, shipment of, or receipt of any item purchased through its website.

Easy Returns & Exchanges

General Returns

General Returns are accepted within seven (7) days from the post date.  A full refund will be issued to Purchaser by the same payment means through which the item was purchased (less shipping and handling charges) so long as item is returned in original, unused (including not worn, washed or altered in any way) condition within five (5) days of request made in writing by email to shop@WynnRuby.com, which must include the order number and reason for return.  In order to process a return, the item must have a confirmation of delivery to and from the Purchaser.  Wynn Ruby does not pay for return shipping or grant refunds for items that are damaged during return shipping.  

Sale items are final sale and not eligible for returns or exchanges.

Returns Due to Damage

Purchaser agrees to immediately inspect any purchased item upon receipt.  In the event of damage, returns will be accepted only within forty eight (48) hours of delivery receipt.  Returns qualified for a full refund due to damage will be issued to Purchaser by the same payment means through which the item was purchased (inclusive of shipping and handling charges) so long as item is returned within seven (7) days of request made in writing by email to shop@WynnRuby.com, which must include the order number, reasons for return, and photographs or other evidence of damage. In order to process a return, the item must have a confirmation of delivery to and from the Purchaser.

No returns or refunds will be issued after fourteen (14) days of any purchase of any item for any reason.  All returned items must be unused in their original packaging.  Bottles/sippy cups, pacifiers, silverware, plates, bowls, or skincare items are non-returnable.  Shipping and handling charges are non-refundable. 

 All returns should be sent to: Wynn Ruby, LLC

                                                PO Box 300515

                                                Austin, Texas 78703