Frequently Asked Questions

Does Wynn Ruby ship internationally?

Yes. It is a flat rate of $20. Please email us if there are any unique circumstances and we can give you a more accurate quote. International orders ship via USPS and can take 1-3 weeks depending on your country's customs department. Wynn Ruby is not responsible for any customs fees charged to the purchaser.

How soon after I place by order does it ship?

Most orders will ship out within a day of placing the order. You will receive an email confirmation once your items have shipped. Domestic packages are sent via USPS First Class and usually arrive within 2-5 days of shipment. Need your items in a hurry? Wynn Ruby can expedite your domestic order via USPS Priority Mail for an additional fee. Please contact us for more information at 

What is your return policy?

Wynn Ruby accepts returns on items that are unworn, undamaged, and have the tags still on them within 7 days. Sale items are final sale and not eligible for returns or exchanges.

What type of payment does Wynn Ruby accept?

We accept Visa, Mastercard & American Express.

What if I need an item in a size that is not available or not listed?

Don't hesitate to contact us at We will try our best to get you the size you need or let you know when the size you are looking for is back in stock.

Need more information? Have a question we didn't answer?

Please feel free to email us at!