Frequently Asked Questions


Does Wynn Ruby ship internationally?

Yes. It is a flat rate of $20. Please email us if there are any unique circumstances and we can give you a more accurate quote. International orders ship via USPS and can take 1-3 weeks depending on your country's customs department. Wynn Ruby is not responsible for any customs fees charged to the purchaser.

How soon after I place by order does it ship?

Most orders will ship out within a day of placing the order. You will receive an email confirmation once your items have shipped. Domestic packages are sent via USPS First Class and usually arrive within 2-5 days of shipment. Need your items in a hurry? Wynn Ruby can expedite your domestic order via USPS Priority Mail for an additional fee. Please contact us for more information at shop@wynnruby.com. 

What is your return policy?

Wynn Ruby accepts returns on items that are unworn, undamaged, and have the tags still on them within 7 days. Sale items are final sale and not eligible for returns or exchanges.

What type of payment does Wynn Ruby accept?

We accept Visa, Mastercard & American Express.

What if I need an item in a size that is not available or not listed?

Don't hesitate to contact us at shop@wynnrub.com. We will try our best to get you the size you need or let you know when the size you are looking for is back in stock.

Need more information? Have a question we didn't answer?

Please feel free to email us at shop@wynnruby.com!